Public Tour Cancellation Policies

  • Confirmed reservations on one of our active Public Tours can be cancelled up until FOUR days before penalty
  • Voucher Holders (ie. Groupon, Travelzoo, Wagjag):
    • Email us within FOUR days of your tour date with your request to change, cancel or modify your reservation - info@niagarafuntours.com
    • Remember to quote your tour reservation date, the full name on your reservation along with total seats booked
    • If you have your Five Digit Reservation Number located on your confirmation, be sure to include that as well
    • You can choose to rebook another date or seek compensation from the voucher company for reimbursement on your unredeemed voucher
  • Voucher Holders: If you cancel after 4 days notice, Niagara Fun Tours will redeem your voucher and collect any outstanding taxes / fee's
    • PLEASE NOTE: You can still rebook another tour date at the rebooking fee of $10.00 per person (+HST)
  • Non-Voucher Holders: If the cost of your tour is being billed by Niagara Fun Tours:
    • Email us within four days of your tour date with your request to change, cancel or modify your reservation
    • Quote your tour date, name of booking & number of seats booked
  • Non-Voucher Holders: Late cancellations will be billed up to 50% of the cancelled amount
  • Niagara Fun Tours accepts the following methods of payment for booking fee's:
    • VISA
    • American Express
    • Mastercard

Private Tour Cancellation Policies

  • Credit card information is required to hold a vehicle. No deposit required.
  • Major credit cards accepted for payment (VISA, Mastercard & AMEX). Cash payments & E-Transfers are also acceptable forms of payment
  • Credit card transactions and e-transfer payments are executed the week leading up to your tour date
  • Cancelling 6-10 Passenger Vans & School Buses:
    • No Penalty with minimum 14 days notice of cancellation. Make sure ou call, text & email to request a cancellation. Quote name of booking, tour date and vehicle size
    • 5-13 days notice of cancellation - 50% of charter fee is billed by Niagara Fun Tours. Be sure to call, text & email at this point 🙂
    • 4 days or less notice of cancellation - 100% of charter fee is billed by Niagara Fun Tours. We will allow you to use 30% to be used as a credit towards any future tour booking
  • Cancelling Limousines, Shuttle Buses & Coach Buses:
    • No Penalty with minimum 21 days notice of cancellation. Make sure ou call, text & email to request a cancellation. Quote name of booking, tour date and vehicle size
    • 20-7 days notice of cancellation - 50% of charter fee is billed by Niagara Fun Tours. Be sure to call, text & email at this point 🙂
    • 6 days or less notice of cancellation - 100% of charter fee is billed by Niagara Fun Tours. We will allow you to use 25% to be used as a credit towards any future tour booking
  • To confirm your cancellation, please make sure you have reached out to us by texting / calling along with a quick email. Visit our contact us page
  • Be sure to reach out to us ASAP if you wish to upsize or downsize to another vehicle option. Saturdays fill-up very quiclky.
  • Delays in pick-up can affect your tour itinerary, so be sure to contact your driver as soon as possible. Niagara Fun Tours is not responsible for lost reservation times due to late pick-up