Public Tour Cancellation Policies

  • Confirmed reservations on one of our active Public Tours can be cancelled up until FOUR days before penalty
  • Voucher Holders (ie. Groupon, Travelzoo, Wagjag):
    • Email us within FOUR days of your tour date with your request to change, cancel or modify your reservation - info@niagarafuntours.com
    • Remember to quote your tour reservation date, the full name on your reservation along with total seats booked
    • If you have your Five Digit Reservation Number located on your confirmation, be sure to include that as well
    • You can choose to rebook another date or seek compensation from the voucher company for reimbursement on your unredeemed voucher
  • Voucher Holders: If you cancel after 4 days notice, Niagara Fun Tours will redeem your voucher and collect any outstanding taxes / fee's
    • PLEASE NOTE: You can still rebook another tour date at the rebooking fee of $25.00 per person (+HST)
    • Emails us when ready to rebook - info@niagarafuntours.com
  • Non-Voucher Holders: If the cost of your tour is being billed by Niagara Fun Tours:
    • Email us within four days of your tour date with your request to change, cancel or modify your reservation
    • Quote your tour date, name of booking & number of seats booked
  • Non-Voucher Holders: Late cancellations will be billed up to 50% of the cancelled amount
  • Niagara Fun Tours accepts the following methods of payment for booking fee's:
    • VISA
    • American Express
    • Mastercard

Private Tour Cancellation Policies

  • Credit card information is required to hold a vehicle. No deposit required.
  • Major credit cards accepted for payment (VISA, Mastercard & AMEX). Cash payments & E-Transfers are also acceptable forms of payment
  • Credit card transactions and e-transfer payments are executed the week leading up to your tour date - info@niagarafuntours.com
  • ALL cancellations must be sent via Email -
    • Follow-up with a text or phone call: (905) 329-6661
    • Quote date of tour, full name of person who booked the tour and type of vehicle being chartered
    • No Penalty: with cancellation notice received by Niagara Fun Tours within 21 days of tour date
    • 50% Tour Cost is Charged: with cancellation notice given within 7-21 days of tour date
    • Full Amount Charged: with cancellation notice received with less than 6 days notice of tour date
  • To confirm your cancellation request was received feel free to text or call immediatley to confirm your request: (905) 329-6661