Cancellations

Public Tour Cancellation Policies

All public tour reservations can be cancelled up until four days prior to tour date, without penalty
Voucher Holders (ie. Groupon, Travelzoo, Wagjag):
- Email us within four days of your tour date with your request to change, cancel or modify your reservation
- Quote your tour date, name of booking & number of seats booked
- You can choose to rebook another date or seek compensation from the voucher company for reimbursement on your unredeemed voucher
Voucher Holders: If you cancel after 4 days notice, Niagara Fun Tours will redeem your voucher and collect any outstanding taxes / fee's
- PLEASE NOTE: You can still rebook another tour date at the rebooking fee of $10.00 per person (+HST)

Non-Voucher Holders: If the cost of your tour is being billed by Niagara Fun Tours:
- Email us within four days of your tour date with your request to change, cancel or modify your reservation
- Quote your tour date, name of booking & number of seats booked
Non-Voucher Holders: Late cancellations will be billed up to 50% of the cancelled amount
Niagara Fun Tours accepts the following methods of payment for booking fee's:
- VISA
- American Express
- Mastercard

Credit card information is required to hold a vehicle. No deposit required.
Major credit cards accepted for payment (VISA, Mastercard & AMEX). Cash payments & E-Transfers are also acceptable forms of payment
Credit card transactions and e-transfer payments are executed the week leading up to your tour date
Cancelling Vans & School Buses:
- No Penalty with minimum 10 days notice of cancellation
- 50% of charter fee is billed for cancellations received minimum 5 days prior to tour date
- 100% of charter fee is billed for cancellations received within 4 days of tour date
Cancelling Limousines & Shuttle Buses:
- No Penalty with minimum 21 days notice of cancellation
- 50% of charter fee is billed for cancellations received within 14-20 days of tour date
- 100% of charter fee is billed for cancellations received within 13 days of tour date
To cancel a private tour booking, Niagara Fun Tours requires notice by BOTH phone & email
Changing the size of a vehicle is only an option if there is availability at time of notice
Delays in pick-up can affect your tour itinerary, so be sure to contact your driver as soon as possible. Niagara Fun Tours is not responsible for lost reservation times due to late pick-up