Public Tour Cancellation Policies

  • All public tour reservations can be cancelled up until four days prior to tour date, without penalty
  • Voucher Holders (ie. Groupon, Travelzoo, Wagjag):
    • Email us within four days of your tour date with your request to change, cancel or modify your reservation
    • Quote your tour date, name of booking & number of seats booked
    • You can choose to rebook another date or seek compensation from the voucher company for reimbursement on your unredeemed voucher
  • Voucher Holders: If you cancel after 4 days notice, Niagara Fun Tours will redeem your voucher and collect any outstanding taxes / fee's
    • PLEASE NOTE: You can still rebook another tour date at the rebooking fee of $10.00 per person (+HST)
  • Non-Voucher Holders: If the cost of your tour is being billed by Niagara Fun Tours:
    • Email us within four days of your tour date with your request to change, cancel or modify your reservation
    • Quote your tour date, name of booking & number of seats booked
  • Non-Voucher Holders: Late cancellations will be billed up to 50% of the cancelled amount
  • Niagara Fun Tours accepts the following methods of payment for booking fee's:
    • VISA
    • American Express
    • Mastercard

Cancel tour reservation

Private Tour Cancellation Policies

  • Credit card information is required to hold a vehicle. No deposit required.
  • Major credit cards accepted for payment (VISA, Mastercard & AMEX). Cash payments & E-Transfers are also acceptable forms of payment
  • Credit card transactions and e-transfer payments are executed the week leading up to your tour date
  • Cancelling Vans & School Buses:
    • No Penalty with minimum 10 days notice of cancellation
    • 50% of charter fee is billed for cancellations received minimum 5 days prior to tour date
    • 100% of charter fee is billed for cancellations received within 4 days of tour date
  • Cancelling Limousines & Shuttle Buses:
    • No Penalty with minimum 21 days notice of cancellation
    • 50% of charter fee is billed for cancellations received within 14-20 days of tour date
    • 100% of charter fee is billed for cancellations received within 13 days of tour date
  • To cancel a private tour booking, Niagara Fun Tours requires notice by BOTH phone & email
  • Changing the size of a vehicle is only an option if there is availability at time of notice
  • Delays in pick-up can affect your tour itinerary, so be sure to contact your driver as soon as possible. Niagara Fun Tours is not responsible for lost reservation times due to late pick-up

Cancel tour reservation